SHOPPING INFORMATION
The phone number for the delivery company that will deliver your merchandise will be be sent to you immediately the package is dispatched.
Yes, the delivery date of your order can be changed up until one (1) hour before the scheduled delivery time. To make this change, contact our Customer Care team.
With our customized delivery schedule, you get to choose when your order is delivered. This way, you can pick out lamp for your new house before you’ve even moved in, or choose to have your new sculpture arrive just in time for mom’s visit.
In some cases, items need to be shipped from vendors located outside of your area, which prevents us from providing you with a firm date. For these situations, you will see an estimated date and our Customer Care team will contact you to personally schedule the delivery.
PAYMENT INFORMATION
We gladly accept Mobile money, Visa, MasterCard and American Express. Please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.
There may be an initial authorization of your card once you submit your order online; however, your card is only charged once the order is processed.
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Kraft Kenya expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.
ORDERS AND RETURNS
We use your info to fulfill your order accurately and quickly, and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.
To view the status of your order, simply log in to your kraftkenya.com account and click “Online Order.” Then, select the Delivery Document you want to review. Your Delivery Document will show you which items you’ve ordered and when they will be delivered.
At Kraft Kenya, each piece is thoughtfully made to order just for you. Once an online order has been placed, it enters production and cannot be cancelled.
If you have any questions before placing your order, our Customer Care team is always happy to help guide you—so you can purchase with complete confidence.