Name: kraft kenya
Address: Limuru Rd, Nairobi, Ruaka, 00100, Kenya
Telephone: +254795842000
Price range: $

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Your order

Product	Subtotal
Elephant uno × 1	KShs 18,500.00
Subtotal	KShs 18,500.00
Shipment	Kiambu and it's environs: KShs 750.00 Studio Pickup
Total	KShs 19,250.00

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Overview

At Kraft Kenya, we strive to ensure that every customer is delighted with their purchase. However, if you are not completely satisfied with your order, we offer the following refund policy.

Refunds

1. Eligibility for Refunds:

– **Custom Orders:** Due to the personalized nature of custom and bespoke items, these orders are not eligible for refunds or returns unless there is a manufacturing defect or an error on our part.

– **Standard Orders:**

If you have received a standard item that is damaged or defective, you may be eligible for a refund or exchange. Please contact us within 2 days of receiving your order.

2. Requesting a Refund:

– To initiate a refund, please contact our customer service team at [sales@kraftkenya.com ] with your order number and a detailed description of the issue. Include photos of any damage or defects if applicable.

– Refund requests should be made within 48 hours of receiving your order.

3. Conditions for Refunds:

– Items must be returned in their original packaging and in the same condition as when received.

– Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a defective product.

4. Processing Refunds:

– Once we receive your return and verify that it meets our conditions, we will process your refund to the original payment method.

– Refunds typically take 1-3 business days to process after receipt of the returned item.

– Certain items, including custom or bespoke pieces, and any items marked as final sale, are not eligible for refunds.

– If you prefer an exchange rather than a refund, please indicate this when you contact us. Exchanges are subject to product availability.

7. Contact Us:

– For any questions regarding our refund policy or to request a return, please reach out to us at [sales@kraftkenya.com ] or call [+254795842000]

Thank you for shopping with Kraft Kenya. We value your satisfaction and are here to assist you in any way we can.

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Overview

Refunds

1. Eligibility for Refunds:

2. Requesting a Refund:

3. Conditions for Refunds:

4. Processing Refunds:

7. Contact Us:

ABOUT US

CATEGORIES

Checkout

Billing details

Ship to a different address?

Your order

Overview

Refunds

**1. Eligibility for Refunds:**

**2. Requesting a Refund:**

**3. Conditions for Refunds:**

**4. Processing Refunds:**

**7. Contact Us:**

ABOUT US

CATEGORIES

1. Eligibility for Refunds:

2. Requesting a Refund:

3. Conditions for Refunds:

4. Processing Refunds:

7. Contact Us: