General Terms And Conditions

General information

Kraft Kenya
360 Business Center
Tel. +254 750 138007
Established in 2018

How to shop with us

To make a purchase on you must go through 5 steps:

1.     Find the items you want to purchase and place them in the basket.
2.     Enter your personal information
3.     Choose a shipping/payment method
4.     Accept our terms and conditions
5.     Confirm that the details of your order is correct.


Kraft Kenya makes reservations for price changes. All prices are quoted in KES.


If you live outside the Kenya, no sales tax will be charged. Please bear in mind, however, that you may be liable to taxes and import duties levied by the authorities in your own country.

Check your order confirmation

Upon receipt of your order we will send you a confirmation. We kindly ask you to check all the details and notify us immediately of any errors. If you wish to amend or cancel your order, please contact us by phone +254 750 18007 or email us at


As a private customer you can use the following:

* Mpesa Payment, VISA Electron, MasterCard, direct bank transfer, cash on delivery.

The purchase price will be deducted from your account on the day of dispatch. There can never be deducted a larger amount than what you have approved through the acquisition. There is no fee on online payments on


We aim to dispatch all goods within the lead times stated. Should delivery times be delayed due to production or delivery failures or other circumstances beyond our reasonable control, you will be contacted by Kraft Kenya.

Delivery and freight costs

General Conditions:
All orders are fulfilled at our warehouse in Odense, Denmark. Delivery time may occur on certain products. This will be stated on the order confirmation we forward with each order. The goods are delivered by carrier or parcel service depending upon weight/size. In principle we aim to deliver all over the world, please note, however, that it may not be possible for us to deliver to all locations.

Delivery within the Nairobi: 
Freight costs: KES 250

Delivery to the rest of Kenya is depended on location and cost will be displayed on you invoice: 

The rest of the world:
contact us for delivery cost. 

Delivery by Carrier

Generally, we dispatch by Wells Fargo according to their regulations and prices at any time. Outside Wells Fargo area or in case parcels exceed Wells Fargo limits as far as weight or volume is concerned, a different carrier is used.

We reserve the right to not accept foreign orders for locations that involve too large a risk or unreasonably high freight costs.


From the moment a carrier attempts to deliver the goods, they are at the customer’s full responsibility. Therefore, we advise you to inspect the parcels for any visible damage before accepting the delivery. If the goods have been damaged during transit, please contact us immediately by mail or phone. If possible, please send us a photo of the damaged item. Please have your receipt and/or delivery note at hand when getting in touch with us.

Should an item be received damaged without your objecting to the carrier, disputes may arise if the damage occurred during transport or due to your own act or neglect and in that case you may not be able to claim compensation/replacement.


Valid receipt is the order confirmation and/or delivery note specifying the purchased items.

Cancellation Right

You can only cancel or change your order within 30minutes for lampshade orders and 6 hours for sculpture orders. For quick response, we recommend calling +254750138007 for any change or cancellations.


All items returned to Kraft Kenya must be securely packaged.
The goods must be returned without any unnecessary delays, and no later than 14 days from the date in which your notice of withdrawal was sent. The deadline is met if the goods are sent back before the expiry of the 1 day. The return freight to Kraft Kenya is for your own account.
You are liable for any diminished value of the goods resulting from inappropriate handling, other than what is necessary to establish the nature, characteristics and the way the product works. Any diminished value of the goods will be withdrawn your reimbursement. Once returned items are accepted, the cost of the goods is reimbursed to your account
We may withhold reimbursement until we have received the product, unless you have supplied evidence of having returned it.

If you regret your purchase, the product must be sent to:
Kraft Kenya
360 business Center
Kilimani Nairobi

Children and young people under the age of 18

You must be 18 years old or older to purchase products on – if you are under the age of 18, consent from your parents is required.
Kraft Kenya
360 business Center
Kilimani Nairobi
Kenya, is responsible for the information you submit to 

We save the information (name, address, phone and e-mail) and use this information to provide the best possible service for you. We only registrate and pass on personal data necessary for delivering the products to you. 

When collecting personal information through our website, we ensure that it always happens with your consent, so that you are informed of exactly what information is collected and why. This data is registered at Kraft Kenya and will be kept for a period of five years. Afterwards the information will be deleted. 

We do not transmit customer information/data encrypted. Any information provided to is not transmitted or sold in any way to third parties, and we do not register any sensitive personal information. By subscribing to the newsletter, we register your e-mail address. Your e-mail address is not given to others.

As registered at, you always have the right to object to the registration. You also have the right of access to the information saved about you. Information concerning this can be given by contacting through e-mail Please contact us if you feel your personal data is not processed according to legislation. 

When you visit, the so-called cookies, i.e. information that you have visited our website, are saved. As a consequence, Kraft Kenya will receive information on the number of visitors and which sites are the most popular. Furthermore, this enables us to provide you with more specific and relevant information when you visit

Delete Cookie

In Internet Explorer, cookies are deleted under “Tools”>”Internet Options”>”Delete Cookies


If you have a complaint about your purchase, please contact Kraft Kenya, Att.: Customer service, If we fail to find a solution, you can file a complaint to the Consumer Complaints Board on if the conditions for appeal are met.

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